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Cancellation & Refund Policy

Last updated 2026-08-14. Portside Parking is operated by WETYR Corporation.

Free cancellation

You can cancel your reservation for a full refund while your drop-off date is at least two days away. Just open our Manage reservation page, enter your confirmation code and email, and cancel - the refund is issued automatically to the card you paid with.

How refunds work

Full refunds are returned to your original payment method through our processor, Square. Refunds typically appear on your statement within 5 to 10 business days, depending on your bank.

Close to your drop-off date

Within two days of your drop-off, online cancellation is turned off. Please contact us and we will help however we can.

No-shows

If you do not arrive and did not cancel, the reservation is treated as used and is generally non-refundable, since your spot was held for you.

Changes to your reservation

Need to change your dates or ship? Contact us with your confirmation code and we will update your reservation where availability allows, or cancel and rebook you at the current rate.

Questions about this policy? Contact us or email [email protected].